Tortuga  Custom Shop Store Policy

Availability

Every pedal made available for purchase in the Tortuga Custom Shop store is a one-of-a-kind, pre-built pedal and unless otherwise noted, can be shipped immediately*.


* Immediately generally means I will ship you your pedal within 1-3 days of purchase. I am a one-man shop and if for some reason I’m on vacation (which is almost never) and cannot ship your pedal within the 1-3 day window, I will let you know as soon as I will be able to. Also, I am not open on weekends or major holidays so if you purchase the pedal on Friday night before a long, holiday weekend, don’t expect it to ship the next day.


Shipping

I use US Postal Service Priority Mail with Signature Required for domestic shipping. For international shipping I use US Postal Service Priority Mail International shipping. If either method is not available where you are located, I unfortunately will not be able to ship to you.


Warranty and Return Policy

I warranty my products to be free of manufacturer defects and will fix or replace them for up to 3 years. Note that this only applies to pedals purchased directly from me or an authorized Tortuga Effects dealer. Also, my warranty does NOT cover the following scenarios:


  1. Buyer’s remorse

  2. I was hot on buying this pedal but as soon as it showed up my truck broke down and now I need the cash.

  3. My wife/husband found out I spent our rent money on a guitar pedal and now they are making my life a living hell.


If the pedal truly does not meet with your expectations, contact me first and we’ll work something out. Ultimately, I want  you to be happy with your purchase and don’t want you to have to live with something you really don’t dig.

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